Policies and Procedures
All orders are shipped via UPS ground on business days (Monday to Friday) excluding holidays. Signature upon delivery required, no exceptions.
Once your credit card has been processed by Picnic you will receive an email confirmation from us. In general, orders are processed within 2 business days. Once processed you should receive your order within 3-10 business days, depending upon your location.
All orders for local pickup will be available ONLY AFTER you have received a confirmation email from us stating that your order is ready for pickup. Most local pickup orders will be available the same day, however you must call the store or wait to receive an email from us stating that your order is ready for pickup.
We are unable to ship to PO Boxes and military addresses.
Picnic is not responsible for delays in shipping or delivery due to uncontrollable events (ie. force of nature).
Picnic currently provides shipping to the United States and Canada only.
holiday 2023 exchange policy
Full priced items purchased as holiday gifts between December 1, 2023 and December 31, 2023 will be eligible for our holiday gift exchange policy that allows for these items to be exchanged for store credit through January 15, 2024. We will not be able to make any exceptions to this policy, so please make sure your recipients are aware as well!
We will not be able to accept returns or exchanges on any of the following items: Sale Items (all final sale), Face Masks and PPE, Swimwear, Underwear, Makeup (unless completely sealed in packaging), Umbrellas, Candy and Perishable Items. Seasonal Items may NOT be returned and are final sale only. This applies to all holiday goods.
Picnic is not responsible for return freight costs for any items purchased and exchanged through our website. If you are making an online exchange please send tracking information to email@example.com prior to sending your exchange item.
All store credits will be valid for one calendar year after their issue date.
In the rare case of an inventory error that results in a customer ordering an item that is no longer in stock, the credit card used at checkout will be refunded the purchase price of the unavailable item, and the rest of the order will ship as-is. We are very sorry, but Picnic is unable to confirm all shortages with customers before shipping.
cancelling or editing existing orders
If you would like to edit or cancel an existing order placed on our website please contact us via email at firstname.lastname@example.org or call us at 1-718-237-0679 . We will respond to your email within 2 business days to let know if we are able to accommodate your changes.
Non-sale merchandise purchased online or in-store may be returned with receipt for store credit only within 14 days of receipt. Store credit will reflect the item cost only, we will not credit the account for shipping costs incurred.
Picnic will only accept merchandise in new or unused condition. Clothing must contain all tags, shoes must be unworn and returned in boxes with all original packaging.
The following items are FINAL SALE only. No returns or exchanges will be accepted.
There will be no exceptions made on the following items at any time:
-Face Masks and PPE
-ALL HOLIDAY ITEMS
-Bath Products - Bath bombs, Shower Gels, Lotions
-Makeup of any kind including lip balm, lip gloss and nail polish
-Skin Care Products - including face masks
-Undergarments - underwear, bras, bra camisoles etc.
-Ear buds and headphones (unless manufacturers defect)
-Eyewear - sunglasses and other
Picnic is not responsible for return freight costs. You may ship the package through any carrier however, we recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. You may send return tracking information via email to email@example.com .
Credits are issued within 7 business days of Picnic’s merchandise receipt. You will receive your credit via email once it has been processed. Picnic store credits are valid for one year after date of issue.
Returns should be sent to the following address:
Picnic – website returns
192 Amity Street
Brooklyn, NY 11201
We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
Disco takes your privacy seriously. We will not sell, trade or rent your information to anyone.
Picnic does collect your personal information when you shop online and register with us. This information will be used only by Picnic to inform you of new products, sales or events.
When you place your order at www.picnicbrooklyn.com we collect your information in order to communicate with you about your order. We do not collect your name, email or any other information until you register or place an order with us.
Picnic WILL NOT release any information about you to other companies. We only use the information that you provide for us to better learn about our own customers and help fulfill their requests. To have your name removed from our email list at any time please send email to firstname.lastname@example.org . Please provide us with the exact email address that you used to register your order with us and we will remove you from all further email communication.
We want you to enjoy a secure shopping experience at www.picnicbrooklyn.com . We want to make sure that your credit card information is protected when you place an order with us and we therefore us a Secure Socket Layer (SSL) protocol to protect the security of your information.